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Terms & Conditions

Kirker Health’s online store is a secure environment with a SSL certificate for protecting credit card transactions.

We use the following payment gateways to process credit card payments:

Our website is accessible 24 hours a day, seven days a week.

When ordering, please specify if you have food allergies, or are taking medication that may interact with supplements, so we can assist you in choosing the product that is right for you.

All products sold are legally available for over the counter sale in New Zealand.

By using this website, you indicate that you understand our terms and conditions and have agreed to them.

Returns

If you are unhappy with your purchase, you may return the product to us for a refund or replacement within thirty days of receiving your purchase.

There is a processing and handling fee of $10, which will be taken off your refund.

We will process your refund once your goods are received back at Kirker Health.

Once your refund has been processed, you will receive an email as confirmation.

If you have paid by money order, a cheque will be issued to you within seven to fourteen business days from the date your parcel was received.

Cancelled Orders

If you cancel your order before it has been shipped, Kirker Health will refund your order in full.

If you cancel your order after it has been shipped, the cancellation will be treated as a return.

Orders refused at delivery will not be refunded.

Damaged Goods

If you receive your parcel and the goods are damaged inside, you must notify us within 48 hours of receiving the order. Kirker Health will advise you how to return the goods to us and a replacement will be sent as soon as possible once we have received the damaged goods.

Shipping Fees are not refundable.

We will process your refund once your goods are received back at Kirker Health. Once your refund has been processed, you will receive an e-mail as confirmation.

If you have paid by money order, a cheque will be issued to you within seven to fourteen business days from the date your parcel was received.

Delivery in New Zealand

Parcels are sent with CourierPost with a track and trace service. Signatures are not required on these parcels.

Delivery time is usually overnight on business days, but please allow an extra couple of days for rural areas.

In the event your parcel does not arrive within 5 business days of placing the order, please notify us.

Neither NZ Post or Kirker Health are liable for parcels that are stolen, damaged or lost after an item has been delivered.

Delivery Times During Busy Periods

During busy periods (such as Christmas or when there is a promotion), there may be extra delays. Please don’t hesitate to call us if you are concerned or would like an urgent delivery.

Your Privacy

To keep you informed, we will retain your name and address on file to send further promotional material. If you do not wish to receive these, please advise us.

We take the privacy of our customers seriously and will never sell or distribute your personal data to a third party.

Medical Disclaimer

All material provided within this website is intended for information and education purposes only. In no way is any of the content on this website to be construed as medical advice or instruction. No action should be taken solely on the contents of this publication.

Consult your physician or a qualified health professional on any matters regarding your health, or on any opinions expressed within this site. The information provided here is believed to be accurate based on the best judgment of Kirker Health but the reader is responsible for consulting with their own health professional on any matters raised within. In addition, you should understand that medical information changes rapidly. Therefore, some information on this website may be out of date or even possibly inaccurate and erroneous.

Seek the advice of your physician before taking supplements of any kind.

Kirker Health does not assume any liability for the information contained herein, be it direct, indirect, consequential, special, exemplary, or other damages. Kirker Health doesn’t assume any liability or risk involved in the use of its products as the conditions of use are beyond its control.

These statements and the supplements mentioned within this website, The Yoghurt Capsule Facebook Page, The Yoghurt Capsule GMB Page and labels on products are not intended to diagnose, treat, cure or prevent any disease.

Contact Details

Within New Zealand

Kirker Health
Free Post Permit 317
PO Box 5101
Invercargill 9843

Freephone: 0800 99 88 88

International

Kirker Health
1932 Winton Lorneville Highway
Invercargill 9843
New Zealand

Phone: +64 3 235 8300