Terms & Conditions

Kirker Health’s online store is a secure environment with an SSL certificate for protecting credit card transactions. We use PayPal to process all credit card payments; please refer to their privacy policy for more information.

Our website is accessible 24 hours a day, seven days a week except during public holidays where there may be delays.

If you have queries please contact us.

When ordering, please specify if you have food allergies or are taking medication that may interact with supplements so we can assist you in choosing the product that is right for you.

All products sold are legally available for over the counter sale in New Zealand.

By using this website, you indicate that you understand our terms and conditions and have agreed to them.

Returns

If you are unhappy with your purchase, you may return the product to us for a full refund or replacement within thirty days of receiving your purchase.

There is a processing and handling fee of $10, which will be taken off your refund.

We will process your refund once your goods are received back at Kirker Health.

Once your refund has been processed, you will receive an email as confirmation.

If you have paid by money order, a cheque will be issued to you within seven to fourteen business days from the date your parcel was received.

Cancelled Orders

If you cancel your order before it has been shipped, Kirker Health will refund your order in full.

If you cancel your order after it has been shipped, the cancellation will be treated as a return. Orders refused at delivery will not be refunded.

Damaged Goods

If you receive your parcel, and the goods are damaged inside, you must notify us within 48 hours of receiving the order. Kirker Health will advise you how to return the goods to us, and a replacement will be sent as soon as possible once we have received the damaged goods.

Shipping Fees are not refundable.

We will process your refund once your goods are received back at Kirker Health. Once your refund has been processed, you will receive an email as confirmation. If you have paid by money order, a cheque will be issued to you within seven to fourteen business days from the date your parcel was received.

Delivery in New Zealand

Parcels are sent with CourierPost with a track and trace service. Signatures are not required on these parcels.

Delivery time is usually overnight, on business days, but please allow an extra couple of days for rural areas.

In the event your parcel does not arrive within 5 business days of placing the order, please notify us.

Neither NZ Post or Kirker Health are liable for parcels that are stolen, damaged or lost after an item has been delivered.

Delivery to Australia

Parcels are sent as air mail via NZ Post. There is no tracking included in these orders.

In the event your parcel does not arrive within 14 business days of placing the order, please notify us.

Delivery Times During Busy Periods

During busy periods such as Christmas or when there is a promotion, there may be extra delays. Please don’t hesitate to call us if you are concerned or would like an urgent delivery.

Your Privacy

To keep you informed, we will retain your name and address on file to send further promotional material. If you do not wish to receive these, please advise us.

We take the privacy of our customers seriously and will never sell or distribute your personal data to a third party.